US Builders Team LLC ("US Builders Team," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and SMS/text messaging program, how we use it, and the choices you have.
1. Information We Collect
When you use our website, we may collect:
- Contact information you provide, such as your name, phone number, email address, and project details, when you submit our contact or estimate request form.
- SMS opt-in information, including your mobile phone number and the fact that you consented to receive text messages from us.
- Automatically collected information, such as your IP address, browser type, device information, and general usage data, typically collected through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and inquiries.
- Schedule and manage appointments, and send project or service updates.
- Send SMS text messages you've opted in to receive, such as appointment reminders, quote follow-ups, and occasional promotional messages.
- Improve our website and the services we offer.
- Comply with legal obligations.
3. SMS / Text Messaging Data
Phone numbers and other information collected in connection with our SMS messaging program will not be shared or sold to third parties or affiliates for marketing or promotional purposes, under any circumstance. Text messaging originator opt-in data and consent will not be shared with any third party, except as necessary to provide the SMS service itself (for example, our SMS delivery platform or wireless carriers involved in transmitting the message).
You can opt out of SMS messages at any time by replying STOP, or get help by replying HELP. See our Terms & Conditions for full details on our SMS program.
4. How We Share Information
Other than as described above, we do not sell your personal information. We may share information with:
- Service providers who help us operate our business (for example, email delivery, hosting, and scheduling tools), who are only permitted to use your information to provide those services to us.
- Authorities, if required by law, regulation, or legal process.
5. Cookies & Analytics
Our website may use cookies or similar technologies and analytics tools to understand how visitors use our site and improve the experience. You can control cookies through your browser settings.
6. Data Retention
We retain the information you provide for as long as necessary to respond to your inquiry, provide our services, maintain business records, and comply with legal obligations.
7. Your Choices
You may opt out of SMS messages at any time by replying STOP. You may also contact us directly to ask that we update, correct, or delete the information we hold about you, and we will do so except where we are required to retain it by law.
8. Children's Privacy
Our website and SMS program are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Security
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at (425) 659-5911 or info@usb.team, or by mail at 7438 159th Pl NE, Redmond, WA 98052.